Email Tech Support

There is also the option of emailing Suran Tech Support. The email support is staffed Monday-Friday 8:30 AM - 6:00 PM, the same as the phone support line. This is not a timely method if you need to request a callback. If you need to request a callback from a Suran Support Technician, please call our support line at 1-800-633-9581, and leave a message if necessary.

Accessing Suran Email Support

There are two ways to contact email support.

  • The most direct way is to send an email to support@cdmplus.com
  • You can also access the support email from within the program. From within CDM+ go to Help -> Email Tech Support.

What to include in your email

When you email tech support, please try to include the following:

  • Describe the problem you are encountering with CDM+
  • Include where you were in the program (such as Membership or Ledger) and what you were doing when the problem occurred.
  • If possible, please attach screen shots of the issue or error message you encountered.
  • Please make sure to include the name of your church or organization in your correspondence.
  • Depending on your problem, we may ask you to call us if your issue requires more information or a screen sharing session to troubleshoot.