To refund a transaction, you must first click on the Search Transaction Records button and find the transaction and as described in the previous section, and open the detail window.
If the transaction detail shows YES next to Is Refundable, you can issue a refund, such as for a duplicate charge made in error, by clicking the Refund Transaction button.
Click the Close button. Note the status of the charge now shows as Refunded on list of transactions.
Note: If the charge is not refundable, the Refund Transaction button will not appear. Transactions older than 120 days may not be refunded.